Dundee Corporation and its affiliates, including Goodman & Company, Investment Counsel Inc, Dundee Securities Ltd., and its division Dundee Capital Markets (“Dundee”), are committed to providing clients with the highest standard of service possible. This includes providing accessible service to all clients in a manner that respects the dignity and independence of people with disabilities and complying with the mandatory standards addressed in Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.
In the event of a planned or unexpected disruption of services to clients with disabilities at any Dundee location, clients will be notified by posting the details (i) on our website at this tab, and (ii) at the location itself in a conspicuous place at the point of disruption, the main entrance and/or the nearest accessible entrance to the service disruption. The notification will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities, if available, as well as contact information for our Accessibility Officer.
Training: Dundee will provide training to all employees on accessible customer service and how to interact with people with different disabilities within ninety (90) days of hire and/or when changes occur to our Accessibility Policy.
Assistive Devices Dundee staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services. It should be noted that it is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.
Service Animals Dundee welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. It should be noted that it is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all times.
Support Persons A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. In situations where confidential or personal information might be discussed, consent will be obtained from the client, prior to any conversation taking place in the presence of the support person.
Availability of Documents Subject to privacy protection laws, you may request a copy of Dundee’s Accessibility Policy and/or any other document required under the Accessibility for Ontarians with Disabilities Act, 2005. Please contact our Accessibility Officer by telephone at (416) 840-8152, by e-mail at email@example.com, by facsimile at (416) 865-3463 or at the address below.
When providing such documents to a person with a disability, Dundee will provide the document, or the information contained in the document, in a format that takes into consideration the person’s disability.
Dundee Securities Ltd.
1 Adelaide St. E., Suite 2100
Toronto, Ontario M5C 2V9
Attention: Accessibility Office
Feedback We would like to hear your comments, questions and suggestions about the provision of our services to people with disabilities. Feedback should be addressed to our Accessibility Officer, and can be sent in writing, by telephone, by facsimile or by email to the above noted address.